Like Magic's Guest Journey Monitoring uses real-time traffic-light alerts to flag issues and recommend staff actions, unlocking full efficiency and seamless guest experiences.

Guest Journey Monitoring with Like Magic

• Exhibitor: Like Magic
• Stand: Hall 7.1c | 103a

Like Magic is an innovative operations and guest experience platform, designed to unlock peak efficiency and personalisation in hotels and serviced apartments. By automating 80% of daily staff tasks and digitising the guest experience, Like Magic frees hospitality employees from repetitive administrative work to spend more time with the guests. The Guest Journey Monitoring tool is at the core of Like Magic’s innovation.

The intuitive traffic-light dashboard provides live oversight at every touchpoint of the guest journey. It not only flags potential issues, such as missed check-ins or delayed housekeeping, but also transforms them into actionable tasks for staff. This proactive system simplifies decision-making for employees, creating seamless operations without constant supervision and a frictionless guest experience.

Like Magic’s platform consolidates booking platforms, guest profiles and reservations, communication, housekeeping, and task management into a single, user-friendly interface. With just four hours of training required, teams are quickly equipped to elevate guest satisfaction and streamline operations. The platform is optimising efficiency at some of the world’s most innovative hotels. The 168-rooms Zipper Hotel & Apartments in Düsseldorf operates with a team of just six staff while maintaining high ratings. Combining Like Magic and the AI system “Lisa,” McDreams Hotel Group autonomously handles 50% of guest phone inquiries, reducing workload while enhancing service. At the world’s first hotel laboratory MM:NT Berlin Lab, Like Magic delivers hyper-personalised guest experiences while optimising operational workflows.

Further information about Like Magic is available at https://likemagic.tech/