Runnr.ai: AI-Driven Virtual Assistant for Seamless Guest Communication

• Exhibitor: Runnr.ai
• Stand: Hall 10.1 | 206a

Runnr.ai is a virtual assistant that proactively engages with guests via WhatsApp throughout their entire journey – from post-booking to after check-out. Using AI, Runnr.ai automates communication and handles requests such as upselling, housekeeping, and more. The result? Happier guests, streamlined operations, and increased upsell revenue.

Overview Automation: The platform automates responses to frequently asked questions and repetitive tasks while offering upselling opportunities for services like breakfast, late check-out, and parking. WhatsApp Reach: Runnr.ai reaches 85% of bookings via WhatsApp, with over 55% of guests engaging by asking one or more questions.

Additional Integrations: Runnr.ai seamlessly integrates with Booking Experts, enabling proactive WhatsApp engagement with guests. It also offers integrations with other channels like the Booking.com inbox, web chat functionality, and digital key systems. Results Happier Guests 85% Reach: WhatsApp messages are sent to 85% of guests.

Increased Interaction: Over 55% of guests ask one or more questions. Accessible Communication: Easy contact improves the guest experience.

Guest Satisfaction: 94% of guests report that Runnr.ai enhanced their stay. Operational Efficiency Automation: 90% of guest inquiries are automatically answered.

Reduced Workload: Staff can focus on more complex and valuable tasks.

Streamlined Communication: 75% fewer incoming inquiries via phone and email.

Increased Revenue Per Room Upselling: Additional revenue from services like breakfast, late check-out, baby cribs, and parking.

Average Earnings: €50 extra per accommodation per month.

Further information is available at: www.runnr.ai.