Introducing KITT: The AI-Powered Receptionist Revolutionizing Hotel Guest Services

• Exhibitor: The Hotels Network
• Stand: Hall 8.1 | 106

KITT is the most advanced AI receptionist designed specifically for the hospitality industry, transforming guest communication and booking management. With 24/7 availability, KITT ensures that no call goes unanswered, no inquiry is missed, and every guest receives a seamless, human-like interaction – whether over the phone or via webchat on a hotel’s website.

Unlike traditional chatbot solutions, KITT engages in natural, real-time conversations in over 30 languages, handling booking inquiries, reservations, and frequently asked questions with unmatched efficiency. This empowers hotel teams by reducing operational strain, allowing front desk staff to focus on delivering exceptional guest experiences while KITT takes care of routine interactions. KITT also drives revenue growth by upselling and cross-selling room upgrades, special offers, and amenities, enhancing both guest satisfaction and hotel profitability. Its multilingual capabilities eliminate communication barriers, while its customizability ensures a consistent brand experience. Beyond guest communication, KITT provides real-time insights, tracking call volumes, guest trends, and satisfaction scores to help hotels optimize their services.

KITT is more than just an AI assistant – it’s a scalable, intelligent solution that evolves with guest expectations. By integrating with existing hotel systems, KITT personalizes responses with up-to-date room availability, amenities, and local recommendations, offering a true concierge-like experience. KITT has been proven to boost direct bookings, occupancy rates, and guest satisfaction, making it an essential tool for hoteliers looking to elevate their service and maximize revenue.

Listen to a real conversation with KITT: https://info.thehotelsnetwork.com/en/kitt-ai-guest-service-agent